Returns Policy

Returns / Exchanges

Please select your goods carefully as we do not offer refunds if you change your mind. If you do need to return a product a 10% restocking fee applies. Goods must be in their original condition, unused and returned within 7 days with a valid invoice.

We are unable to provide a refund or exchange on sale items or custom made and personalised products except where protected by Australian Consumer Law.

Damaged or Faulty Items

If goods are delivered to you damaged or faulty you are legally entitled to a replacement or refund. Please contact us on 08 8363 0199 or email us at [email protected] advising the issue, your invoice number, the product SKU and quantity. Please note that we require photographs of the damaged item/s to aid us in managing your claim. No claims will be accepted after 7 days.

Floral Craft will not be liable for any damage or defects in the products that have been caused by improper storage, warehousing or transport, or by any neglect, abuse or improper use by the customer.

Incorrect or Missing Items

If your order is missing an item or an incorrect product has been packed please contact us on 08 8363 0199, Monday to Friday 8.30am to 4pm CST or email us at [email protected].