Returns Policy

1) Returns

  1. Customer must notify FCC of any Products it wishes to return within 7 days taking possession of products. To be eligible for a return:
    1. Invoice must be presented showing the purchase of the goods.
    2. Goods must be presented in original packaging and all ticketing and swing tags attached.
    3. Goods must be returned and in a saleable condition.
  2. No Claims after 7 days.
  3. Returns will only be accepted for damaged or faulty goods.
  4. Any returns due to a change of mind will incur a 10% restocking fee.
  5. Strictly no refunds.
  6. FCC will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use.
  7. The provisions of this clause 7 do not extend to any Products which have been added to, varied, or otherwise modified by, any person other than FCC.

2) Exceptions

Due to the nature of the following products, we will be unable to provide a refund or exchange on:

  1. Custom made and personalised products.
  2. Clearance items